Travel Mate 330Service Guide PART NO.: DOC. NO.: PRINTED IN TAIWANService guide files and u
10 System Introductions ExpansionCardBus PC Card (formerly PCMCIA) slot (one type II) with Zoomed Video (ZV) supportUpgradeable memory and hard diskDi
100 Troubleshooting
Chapter 5 101Top ViewCN1 PS/2 Port CN14 Touchpad ConnectorCN2 AC Adapter Connector CN15 HDD Board ConnectorCN3 Video Port SW1 Power SwitchCN4 Serial P
102 Jumper and Connector Information Bottom ViewSW4 SettingsSW2 SettingSwitch 1, Switch 2, Switch 3OFF, OFF, OFF: US keyboardOFF, ON, OFF: European ke
Chapter 6 103This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate 330. Refer to this chapter whenev
104 FRU (Field Replaceable Unit) ListFRU (Field Replaceable Unit) List (P/N: 91.40CXX.XXX)Picture No. Partname Description Part No.LCDNS LCD ASSEMBLY
Chapter 6 105NS LCD BAZEL ASSEMBLY 12.1"TFTASSY LCE BZL 33060.40C05.001DIMMNS DIMM 32MB SDRAM (MICRON)SDIMM 32M MT4LSD T464HG-662B72.04464.00NNS
106 FRU (Field Replaceable Unit) ListDIMMNS DIMM 64MB SDRAM (SAMSUNG)SDIMM 64M KMM466S824CT2F10 V.C72.46824.A0NNS DIMM 64MB SDRAM (LG)SDIMM 64MB GMM26
Chapter 6 107NS HDD 4.8G IBM HDD 4870MB IBM/DBCA-20486056.02834.121NS HDD PLATE ASSY HDD PLT TM33060.40C15.001NS HDD BAZEL BZL HDD PC 050 33041.40C01.
108 FRU (Field Replaceable Unit) ListPCB8 PCI MODEM BOARD (AMBIT)MODEM 56K AMBIT/J07.017.C.0054.09011.21110 HDD BATTERY BOARD330 HDD BOARD55.40C03.001
Chapter 6 109PowerNS ADAPTER 45W (DELTA)ADT 90-270V ADP-45GB UE5 370P25.10046.151NS ADAPTER 45W (LITE-ON)ADT 45W PA-1460-19AC TM33025.10068.02114 BAT
Chapter 1 11Opening and Closing the DisplayTo open the display, slide the display cover latch to the left and lift up the cover. Then tilt it to a co
110 FRU (Field Replaceable Unit) List12 LOWER CASEASSY L CASE 33060.40C02.0011 UPPER DIMM COVERCVR DIMM U AL 33034.40C02.001NS LOWER DIMM COVERCVR DIM
Chapter 6 1112 TOUCH PAD BRACKETHLD TOUCH-PAD METAL TM33034.40C07.001Others6 TOUCH PAD FPC CABLEC.A FPC TOUCH PAD TM33050.40C03.0014 330 LOGO PLT LOGO
112 FRU (Field Replaceable Unit) List21 SCREWS SCRW WAFER NYLO M2.5*6L NI86.9A353.6R022 SCREWS SCRW KAH MS+CN M2*L6 NI86.9A522.6R0NS SCREWS SCRW MACH
Appendix A 113This appendix provides the BASIC model number and the configuration to TravelMate 330 decided for Acer’s “global” product offering. Cont
114 Model Number and Configurations
Appendix B 115This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under
116 Test Compatible Components ListTest Compatible PCMCIA, Modem Card Vendor Adapter Name Win 98 Win 95 Win NTCardBus3COM Fast EtherLink XL cardbusp
Appendix B 117Test Compatible I/O Peripheral TestTest Compatible I/O, Storage Adapter Vendor Adapter Name Win 98 Win 95 Win NTDisplay IBM G72 pass pa
118 Test Compatible Components List
Appendix C 119This section describes online technical support services available to help you repair your Acer SystemsIf you are a distributor, dealer,
12 System Introductions Basic OperationIndicatorsThe computer has six easy-to-read status icons on the right of the display screen.The Power and Stand
120 Online Support InformationAn overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all you
Index 121AACPI. See Advanced Configuration and Power InterfaceAdvanced Configuration and Power Interface ,41Advanced Power Management ,41APM. See Adva
122 IndexDual Display ,10hot keys ,17opening and closing ,11performance ,10power management ,10, ,38simultaneous ,10DMA Channel Assignment ,25EEasyLin
Index 123LLCD ,9LEDs ,12Mmedia accesson indicator ,12Memory Check ,87Model Number and Configurations ,113NNotebook Managerhot key ,16num lockon indica
124 IndexStandby mode ,39entering ,39hot key ,16resuming from ,39signals ,39status indicator ,12status indicators ,12storageEasyLink ,21floppy drive ,
Chapter 1 13KeyboardThe keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys.Special K
14 System Introductions Embedded Numeric KeypadThe embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characte
Chapter 1 15Windows KeysThe keyboard has two keys that perform Windows-specific functions.Key DescriptionWindows logo keyStart button. Combinations w
16 System Introductions Hot KeysThe computer employs hot keys or key combinations to access most of the computer’s controls like screen contrast and b
Chapter 1 17Fn-F4 Hibernation or SleepPuts the computer in Hibernation Mode (if Sleep Manager is installed, valid and enabled). Press the power switc
18 System Introductions Keyboard ErgonomicsLocated below the keyboard, the wide and curved palm rest is ergonomically designed to provide you with a v
Chapter 1 19TouchpadThe built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as
IICopyrightCopyright © 1999 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stor
20 System Introductions Use the center (2) buttons (top and bottom) to scroll up or down a page. This button mimics your cursor pressing on the right
Chapter 1 21I/O PortsLeft PortsEasyLink™ Combo DriveThe EasyLink™ Combo Drive is a two-in-one floppy/CD-ROM or floppy /DVD-ROM “combo” drive that conn
22 System Introductions Rear Ports# Icon Port Connects to...1 Modem jack Phone line2 Power jack AC adapter and power outlet3 PS/2 port PS/2-compatible
Chapter 1 23Right Ports# Icon Port Connects to...1 PC Card slot One 16-bit PC Card or 32-bit CardBus PC Card (Zoomed Video supported)2 Microphone-in j
24 System Introductions Hardware Configuration and SpecificationMemory Address MapMemory Address Size Function00000000-0009FFFF 640 KB Base memory000
Chapter 1 25DMA Channel AssignmentDMA Channel FunctionDRQ0 Audio or FIR(optional)DRQ1 ECP or Audio or FIR(optional)DRQ2 FloppyDRQ3 ECP or FIR(optional
26 System Introductions 3BC-3BE paraller port 13B0-3BB3C0-3DFVideo Controller 3F0h-3F7 Standard Floppy Disk Controller3E8-3EF COM3 or LT Win modem(opt
Chapter 1 27 Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations.Note: The
28 System Introductions Video MemoryItem SpecificationFixed or upgradeable Fixed, built-in video controller Video memory size 2.5MBVideoItem S
Chapter 1 29Parallel PortItem SpecificationParallel port controller NS PC97338VJGNumber of parallel ports 1Location Rear sideConnector type 25-pin D-t
IIIConventionsThe following conventions are used in this manual:Screen messagesDenotes actual messages that appear on-screen.NOTEGives bits and pieces
30 System Introductions IrDA FIR PortIrDA FIR port controller NS PC97338VJG Number of IrDA FIR ports 1Location Rear sideIrDA FIR port function contr
Chapter 1 31 PCMCIAItem SpecificationPCMCIA controller O2 OZ6812Supports card type Type-II Number of slots One type-IIAccess location Right s
32 System Introductions Hard Disk DriveItem SpecificationVendor & Model Name IBM DBCA 206480 IBM DBCA 204860Drive FormatCapacity (MB) 64904860By
Chapter 1 33 Encoding method MFMPower RequirementInput Voltage (V) +5V +-10%CD-ROMItem SpecificationVendor & Model Name TEAC CD-224E-A25Perform
34 System Introductions Note: DC-AC inverter is used to generate very high AC voltage, then support to LCD CCFT backlight user, and is also respo
Chapter 1 35 LCDItem SpecificationsVendor & model name 12.1" Sharp LQ121S1DH01To r i s a n TM121SV-02L04Mechanical SpecificationsLCD disp
36 System Introductions Power AdapterItem SpecificationVendor & model name Lite-On PA-1460-19AC Rev. 03.Delta ADP-45GB Rev. E5Input RequirementsMa
Chapter 1 37Electrostatic discharge (ESD)15kV (at air discharge)8kV (at contact discharge)15kV (at air discharge)8kV (at contact discharge)Dielectric
38 System Introductions Power ManagementThis computer has a built-in power management unit that monitors system activity. System activity refers to a
Chapter 1 39Standby ModeThe computer consumes very low power in Standby mode. Data remains intact in the system memory until the battery is drained.T
IVPrefaceBefore using this information and the product it supports, please read the fol-lowing general information! 1 This Service Guide provides you
40 System Introductions There is one necessary conditions for the computer to enter Hibernation mode:The Hibernation file created by Sleep Manager mus
Chapter 1 41Advanced Power ManagementThis computer supports the APM standard designed to further reduce power consumption. APM is a power-management
42 System Introductions
Chapter 2 43BIOS Setup UtilityThe BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/Output System).Y
44 System Utilities Press Esc while you are in any of the menu options to return to the main menu.Note: You can change the value of a parameter if it
Chapter 2 45combination of both.The items in this sub-menu are important and vital information about your computer. If you experience computer proble
46 System Utilities Basic System SettingsThe Basic System Settings sub-menu allows you to set the system date and time.The following table describes t
Chapter 2 47Startup ConfigurationThe Startup Configuration sub-menu contains parameter values that define how your computer behaves on system startup.
48 System Utilities Setting the Boot Drive SequenceThe Boot Drive Sequence section lists boot priorities (1st, 2nd and 3rd) for bootable drives in you
Chapter 2 49Onboard Devices ConfigurationThe parameters in this screen are for advanced users only. You do not need to change the values in this scre
50 System Utilities System SecurityThe System Security sub-menu allows you to safeguard your computer and data with passwords and other security measu
Chapter 2 51Setting a PasswordFollow these steps: Use the cursor up/down keys to highlight a Password parameter (Setup or Power-on) and press the Ente
52 System Utilities Changing a PasswordTo change a password, follow these steps:Remove the current password. See “Removing a Password” on page 51.Set
Chapter 2 53The following table describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings.Note:
54 System Utilities Load Default SettingsIf you want to restore all parameter settings to their default values, select this menu item and press Enter.
Chapter 2 55AFlash UtilityThe BIOS flash memory update is required for the following conditions:New versions of system programsNew features or options
56 System Utilities Quick Way to Execute AFlashWhen you have already copied the AFlash files into your hard disk, you can simply type the following on
Chapter 2 57System Utility DisketteThis utility diskette is for the Acer TravelMate 330 notebook machine. It provides the following functions:1. Rea
58 System Utilities Set Thermal Sensor ThresholdThe system is equipped with sensors to protect against system overheating. By setting System and proce
Chapter 2 59System Diagnostic DisketteThis diagnostic diskette is for the Acer TravelMate 330 notebook machine. It provides the following functions:1
6 Table of ContentsChapter 1 System IntroductionsBasic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Indicators . . . . . . . . .
60 System Utilities Running PQA Diagnostics Program.Press ƨ to move around the main menu. Press Enter to enable the selected option. The main options
Chapter 2 61The screen below appears if you select Multi Test.Specify the desired number of tests and press Enter.After you specify the number of test
62 System Utilities Enter: Opens the available optionsTest Times: Indicates the number of tests to perform.Note: The F1 and F2 keys function only af
Chapter 3 63This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting.To disassemb
64 Removal and Replacement General InformationBefore You BeginBefore proceeding with the disassembly procedure, make sure that you do the following:1.
Chapter 3 65Disassembly Procedure FlowchartThe flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
66 Removal and Replacement .Main UnitMainboardHDD BoardDIMM ModuleModem BoardUpper CaseModemConnectorLower CaseDIMM Cover RTC BatteryModem HeatPlatePC
Chapter 3 67Removing the Battery Pack1. Push the battery release button inward.2. Slide the battery pack out from the main unit. 3. To replace the
68 Removal and Replacement Removing the Hard Disk Drive1. Remove the screw of the hard disk module.2. Slide the hard disk module out from its bay.Di
Chapter 3 694. Slide the hard disk out from the hard disk drive bezel.5. This completes the disassembly procedure of the hard disk drive.Disassembli
Table of Contents 7Chapter 3 Removal and ReplacementGeneral Information. . . . . . . . . . . . . . . . . . . . . . . . .64Before You Begin . . . . .
70 Removal and Replacement 5. Remove the screw of the speaker from the middle cover.6. Remove the speaker plate with speaker from the middle cover.7
Chapter 3 71Removing the LCD Module1. Disconnect the inverter/LED board cable from the system board.2. Remove the two screws from the LCD coaxial ca
72 Removal and Replacement Disassembling the LCD Module1. Remove the four cushions from the corners of the LCD bezel.2. Remove the four screws from
Chapter 3 735. Detach the hinge caps from the hinge.6. Remove the five screws from the LCD and the inverter/LED board.7. Remove the LCD and invert
74 Removal and Replacement 10. Disconnect the LCD coaxial cable from the LCD.11. This completes the disassembly procedure of the LCD module.
Chapter 3 75Disassembling the Main UnitRemoving the Keyboard1. Lift the keyboard up, turn it over to expose the keyboard connector.2. Disconnect the
76 Removal and Replacement 4. Gently, remove the DIMM module.5. To add extended memory to the main unit, first remove the two screws from the DIMM c
Chapter 3 77Removing the MODEM Board1. Remove the screw from the modem heat plate.2. Remove the modem heat plate from the main unit.3. Use two flat
78 Removal and Replacement Removing the RTC Battery1. Use a flat bladed screw driver to remove the RTC battery from its socket. Note: To replace
Chapter 3 79Removing the Lower Case1. To remove the lower case, remove the thirteen screws as shown here.2. Remove the lower case from the main unit
8 Table of ContentsChapter 6 FRU (Field Replaceable Unit) ListAppendix A Model Number and ConfigurationsAppendix B Test Compatible Components ListAppe
80 Removal and Replacement 3. Remove the four screws of the system board.4. Remove the system board from the uppercase.5. Remove the modem connecto
Chapter 3 81Removing the Touchpad1. Remove the two screws from the touchpad bracket.2. Remove the touchpad bracket from the uppercase.3. Disconnect
82 Removal and Replacement 6. Disconnect the hard drive/battery connection board from the system board.Removing the Fan1. Disconnect the fan cable f
Chapter 3 83Removing the PCMCIA Slot1. Remove the screw of the PCMCIA slot.2. Remove the PCMCIA slot from the system board.3. This completes the di
84 Removal and Replacement
Chapter 4 85Use the following procedure as a guide for computer problems.Note: The diagnostic tests are intended to test only Acer products. Non-Acer
86 Troubleshooting System Check ProceduresExternal Diskette Drive CheckDo the following to isolate the problem to a controller, driver, or diskette. A
Chapter 4 87If an error occurs, reconnect the connector on the System board. If the error still remains:1. Reconnect the external diskette drive/CD-R
88 Troubleshooting Power System CheckTo verify the symptom of the problem, power on the computer using each of the following power sources:1. Remove
Chapter 4 892. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure3. If the volta
Chapter 1 9This computer was designed with the user in mind. Here are just a few of its many features:PerformanceIntel Pentium® II Dixon 300/333/366
90 Troubleshooting Error Symptom-to-FRU IndexThe symptom-to-FRU index lists the symptoms and errors and their possible causes. The most likely cause i
Chapter 4 91Extended RAM Failed at offset: nnnnDIMMSystem boardSystem battery is dead - Replace and run SetupReplace RTC battery and Run BIOS Setup Ut
92 Troubleshooting Allocation Error for: device Run “Load Default Settings” in BIOS Setup Utility.RTC batterySystem boardFailing Bits: nnnn DIMMBIOS R
Chapter 4 93No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT. Reconnect the LCD connectors.LCD inverter
94 Troubleshooting Indicator-Related SymptomsSymptom / Error Action in SequenceIndicator incorrectly remains off or on, but system runs correctlyRecon
Chapter 4 95Memory-Related SymptomsSymptom / Error Action in SequenceMemory count (size) appears different from actual size.Enter BIOS Setup Utility t
96 Troubleshooting Power Management-Related SymptomsSymptom / Error Action in SequenceThe system will not enter hibernationKeyboard (if control is fro
Chapter 4 97Peripheral-Related SymptomsSymptom / Error Action in SequenceSystem configuration does not match the installed devices. Enter BIOS Setup U
98 Troubleshooting Note: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems” on page 56.Interm
Chapter 4 993. Remove or disconnect all of the following devices:Non-Acer devicesPrinter, mouse, and other external devicesBattery packHard disk driv
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